FAQ's

If the rental being advertised is set at our recommended level it should take no longer than three weeks to generate strong interest. Often a prospective tenant has to give three weeks notice to quit their existing tenancy; however we do endeavour to shorten this period to reduce your your downtime.

We physically interview the applicants wishing to reside. A detailed application must be completed and signed. We ensure all information is forthcoming and seek explanation if it is not provided. We phone all referees, once we are satisfied that the tenant is suitable we contact the owner for approval. We then conduct a credit / tenant reference check and confirm with you that their credit history is acceptable. We then proceed to collect a 50% deposit of all move in costs within a 24 hour deadline, we continue to market the property until the deposit is received. 

We do not present all offers, we only present those offers that are close to the asking price or if we feel the term of the tenancy will be attractive to the owner. 

On occasion people do have defaults that were registered long ago but have since been paid in full. We always advise the owner if there are defaults, generally they are left to our discretion.

When a complaint is received we always refer to our Property Management Authority information to acknowledge the maximum spending allowance and your preferred contractors if any. Most of the time we will contact you before sending out a work order. We enter a work order into our system, this records all details of work and the tenants details. It is emailed to the trades company. They continue to contact the tenants and work within the confinements of the work order, they are instructed to contact us if they have to act outside the expense limitation.