Introduction To Our Services

1. Rental Income: is deposited into your nominated bank account on the 15th and the 1st working day of the month. An electronic statement is automatically emailed to you.

2. Finding a Tenant: Three weeks before a vacancy of a property, your property is electronically transferred to selected websites. The property is advertised twice a week in the NZ Herald, and is promoted daily. We email out our property list weekly to various tenant data bases and have alliances with other Property Management Companies where we pool our properties and refer tenants.
 
3. Tenant Screening: Your tenant is personally interviewed and screened via a comprehensive application and credit check process. We are a member of TINZ (Tenancy Information New Zealand) (link) New Zealand's largest database company, your Tenant's details can be input into five data basing screeners two prominent ones being, The Ministry of Justice Tenancy Tribunal , Veda Baycorp Advantage.

4. Bond Management: We collect a minimum three to four week rental bond, and only release monies after the premises meet stringent vacating criteria.

5. Property Inspections: We take the opportunity to inspect wherever time allows, but adhere to our four to six month routine inspections as per our authority. Our inspections are recorded on a hand held PDA device, photographed and emailed to you. Thorough video (at our discretion), photographic and written inspections also take place at the end & beginning of each tenancy.

6. Lease Renewals: We endeavour to sign tenancies with a minimum six month fixed term, renewing at the anniversary or extending to a periodic term. All terms of tenancy will be subject to your consultation.

7. Rent Arrears:  We have a zero tolerance towards rental arrears, and apply a select system of debt control. Failing this, we seek remedy via Tenancy Services or tenancy termination. (see rental guarantee /managers indemnity)

8. Communication: We will communicate with you monthly via our electronic monthly statements, and during the re-letting and tenant selection process, when maintenance issues exceed our expenditure limits, arrears issues, bond refunds, lease renewals or tenant complaints. We can customise and reduce our communication to suit your requirements.

9. Professional Conduct: The highest standards of honesty, professional practise and integrity are applied throughout our dealings in compliance with the code of ethics of the Real Estate Institute of New Zealand.

10. Maintenance: All serious and expensive maintenance issues are brought to your attention immediately. If you are unavailable we will phone your emergency contacts. We always involve the body corporate secretary for assessment; if the maintenance falls inside their jurisdiction. We economically contain the fault and seek your approval for the next course of action. 

11. Rental Guarantee: In the event of a tenancy eviction, we agree to indemnify you for the loss of rent from the last paid up to date - to the date of secured legal possession. The bond must first be allocated  to arrears and the differential between the unpaid rent less the entire bond will be direct credited to your account  no later that then end of the following month. (Conditions apply, see rental guarantee in Landlord services)

12. Experience:  Managing investment property does not require a tertiary education, however many skills are required to diligently ensure things run smoothly, which we feel requires a minimum of 5 years to be a senior Property Manager.  Legal suits from disgruntled tenants are a common occurence, penalties of up to $25,000 can be awarded against the Landlord and or agent in a very informal court hearing. We ensure only capable experienced staff are managing your property, with a minimum of three years experience.