Complaints Process

  1. Complaints should be made in writing and addressed in the first instance to: Darin Cobb (Principal Officer) Cobb Property Management Ltd, PO Box 56348, Dominion Road 1021 darin@cobbproperty.co.nz
  2. We will respond within 5 working days.
  3. If we can’t resolve your complaint together with Darin Cobb of Cobb property agrees to refer your complaint to a mutually agreed independent mediator.
  4. You may choose to take your complaint to the Real Estate Agents Authority without first utilising Cobb Properties in-house complaints process described above. Even if you choose to use Cobb Property's process you can still make a complaint to the Authority at any time.

COBB PROPERTY MANAGEMENT LIMITED’S IN-HOUSE COMPLAINTS PROCESS (Real Estate Agents Act 2008 – Professional Conduct & Client Care Rules 2012)