Maintenance Request
Submitting a Request
Please include as much detail as possible, along with photos if relevant. This helps us diagnose the issue and determine the best course of action.
Assessment & Response
Once received, your request will be reviewed against the Property Management Authority for the property. If the issue requires a contractor, we’ll arrange this and keep you informed.
Urgent Maintenance
If the issue is urgent or poses a safety risk, please indicate this clearly in your request. We will prioritise urgent matters accordingly.
Communication
Contractors will usually contact you directly to arrange access. If further approval is required, we’ll be in touch before proceeding.
If you’re unsure whether an issue requires maintenance, submitting a request allows us to advise you on the next steps.
All maintenance requests must be submitted in writing using the form on this page. This ensures the issue is properly logged and tracked.
For minor issues, we may provide guidance to help resolve the problem safely without the need for a contractor. For more serious or urgent matters, we’ll assess the request and take appropriate action.